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Safe2Site Premium Package – Terms & Conditions

General

  • This agreement applies between you, the user of this website and www.cosac.co.uk known in this agreement only as “you” “we” or “us” the owner of this website. These Terms and Conditions specifically apply to the purchase of our Safe2Site Premium Package.  View full Terms and Conditions https://cosac.co.uk/terms-and-conditions/
  • Your agreement to comply with and be bound by our Terms and Conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by our Terms and Conditions, you should stop using the website immediately.
  • We explicitly state we are not part of CSCS or CITB. A fee is charged for using this service. 
  • We reserve the right to change our policies and terms without notice.

 

The Product

  • Our Safe2Site Premium Package eliminates the stress of organising CSCS Green Cards for your staff, providing a seamless experience. Using our simple, easy to use website and forms for application and booking submissions.  We enrol candidates on Safe2Site online training, offering training and test support throughout.  We schedule and reschedule, as required, CITB HS&E tests and finally submit CSCS card applications. We effectively communicate and support you through the process, saving you time and money.
  • Safe2Site Premium fee is £180 +VAT.
  • This includes all of the above at the applicable rate. HS&E Test £22.50. CSCS card £36.
  • We charge an administration fee for our service.
  • We reserve the right to vary prices without notice.

 

Your Right To Cancel

  • You may cancel an order within the statutory period of 14 days, however once an order has begun the service will have deemed to have been provided and you will lose the right to cancel your order. Please see our Cancellation Policy below for further details.
  • Should we have made an error in processing your booking, we will try to rectify this in every way. If we are unsuccessful, we will refund our fee. 
  • Please note, all CITB HS&E test booking dates and times are subject to availability and you may not receive your preferred date.
  • Email us at [email protected]. We aim to respond to all enquiries within 24 hours except over weekends and bank holidays.

 

Cancellation / Refund Policy

  • Cancellations can only be made in writing via email to [email protected] from the email address you made payment with, quoting your order number.
  • Customers who request a refund after placing an order, can only be refunded within 14 days of purchase, and only if the Safe2Site elearning course has not been accessed.  If a CITB HS&E test has been scheduled, a £25 +VAT admin fee, will be charged per candidate
  • Refunds will be made to the original credit/debit cards within 10 working days of a valid request.

 

Safe2Site Online Training

  • A unique email address is required to create an account for each candidate.
  • A device with a stable internet connection is required, including a smart phone or tablet, computer, laptop, or chrome book.

 

Computer / Laptop Requirements

If using Windows, you need windows 10 or above and the latest version of Google ChromeAn Intel Pentium 4 processor or later

4GB of RAM

If using a Mac, it needs OS X El Capitan 10.11 or later and the latest version of Safari

 

Mobile Requirements

Apple Devices, IOS 15 to 17 using the latest version of Safari

Android Devices, Android 11 to 15 using the latest version of Google Chrome

  • Candidates need valid photo ID such as a passport, driving licence, or work related card (photo + full name).
  • The course and its final test can ONLY be completed in English.
  • The final test can be taken any time 24/7, no scheduling required.
  • The final test is invigilated within 24 hours and if successful, the certificate is then available to download.
  • Resit tests cost £35 for failed or invalid tests.
  • Candidates have 12 months to complete Safe2Site. After 12 months, the course licence will expire.
  • Safe2Site certificates are valid for 5 years.
  • The course is non transferable between candidates.

 

CITB HS&E Test Scheduling

  • It is the responsibility of the customer to provide accurate candidate enrolment and availability information.
  • All CITB HS&E test booking dates and times are subject to availability and you may not receive preferred date.
  • We may contact you with information requests via email relating to CITB test booking (please check your junk folder).
  • We are not responsible if the candidate does not supply the correct information, does not attend or is not eligible to attend a test centre, fails to provide the required documentation, fails the test.
  • The individual test centres reserve the right to change test dates and times without notice. In this instance we will offer you alternative dates and availability.
  • The test centre reserves the right to cancel (including cancellation on the day of the Test) if the Test Centre experiences a problem outside their control (including but not limited to electricity failure, security alert) and in such circumstances you will be offered an alternative test date.
  • If the candidate needs to reschedule the test, it must be at least 4 working days before the scheduled test date and time. A £25 +VAT admin fee will be charged if the candidate will be unable to reschedule within 4 working days of the scheduled test date. Email us at [email protected]
  • If candidates fail, additional CITB tests cost £25 +VAT, which includes a small administration fee for our service. Please note that candidates must wait 24hrs before another CITB HS&E Test can be booked.
  • Additional revision material can be purchased directly from CITB, if required.

 

CSCS Green Card Applications

  • The customer is responsible for informing COSAC via email [email protected] once the CITB has been passed the CITB HS&E test.
  • Please note, it must be at least 24 hours after the CITB HS&E has been passed before the CSCS card applications can be made.
  • It is the responsibility of the customer to provide accurate candidate information for the CSCS card application.
  • We may contact you with information requests via email relating to your CSCS card application (please check your junk folder).
  • If you do not receive your CSCS card or any information requests within 14 days of your application please contact us. 
  • Your CSCS card will generally take 5-10 working days to be sent out to you. We can make no guarantee of the timeframe a CSCS card will take to reach you. We do not issue CSCS cards directly and the amount of time for you to receive your card may vary.

 

Services, Pricing and Availability

  • It is the responsibility of the customer to ensure that the choice of products or services are correct for their specific needs. We accept no responsibility for services or products which do not fit the requirements of the customer.
  • Whilst every effort has been made to ensure that all descriptions of Services available from us correspond to the actual Services, we are not responsible for any variations from these descriptions. This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct Services, not different Services altogether.
  • The person completing the online booking is “booker” and is responsible for conforming to all the legal requirements.
  • COSAC, CITB, CSCS and the CITB test centres individually accept no responsibility for any claim, loss, liability, cost or expense of whatever nature directly or indirectly arising out of, contributed to by or resulting from a cancellation or change to a test or a CSCS card not being issued.
  • All pricing information on the Website is correct at the time of going online. We reserve the right to change prices and alter or remove any special offers from time to time and as necessary.
  • All prices are subject to VAT.

 

Data Capture and Storage

  • Your data is processed in line with our terms and privacy policy. View privacy policy https://cosac.co.uk/privacy-policy/
  • By providing your personal information you consent to the collection use and transfer of your personal data to COSAC, its authorised third parties, CITB and CSCS.

 

Last Updated 21st January 2025

 

Owner: Janine Povey
Version 1